Patient & Visitor Guide

Our patient and visitor guide provides helpful information and resources, and our goals is to make visiting the University of Chicago Medicine as easy and comfortable as possible.

The permanent art installation in the Center for Care and Discovery (CCD) features more than 60 pieces by renowned local artists, including the works of more than 27 diverse talents to energize and enrich the lives of our patients and visitors. The Healing Arts Program has a history of bringing the fine arts to our medical campus to share with patients, visitors, staff and the surrounding community.

ATMs are located in the Center for Care and Discovery (ground floor east lobby), Bernard A. Mitchell Hospital lobby (second floor), the Goldblatt Pavilion lobby, the Duchossois Center for Advanced Medicine (DCAM) lobby and the Comer Children's Hospital lobby.

The need for blood affects us all. A constant supply of blood is necessary to perform life-saving treatments for patients.

For those who are able, donating blood at our blood donation center is a simple, meaningful way to give back and to help support our patients.

As a small token of appreciation, we invite our donors to choose a food court coupon, an AMC movie ticket or free parking validation.

Directed Donor Program

At UChicago Medicine's Blood Donation Center, you can even donate specifically to a family member or friend. Just provide the recipient's name and our staff will coordinate the delivery of your blood donation to that individual.

Hours

Monday through Friday
7:30 a.m. to 3:30 p.m.

The Blood Donation Center is closed on Saturdays and Sundays.

Location

Duchossois Center for Advanced Medicine
5758 S. Maryland Ave., Room 2E
Chicago, IL 60637

A Barnes & Noble bookstore is located at 970 E. 58th St. There is also a small café located inside.

At UChicago Medicine, we understand that being able to communicate with your family and loved ones is so important. You can learn more about our communication services and the CaringBridge websites.

At Destination UChicago Medicine, we know how overwhelming traveling for health care can be and we take pride in helping our patients and family members on their journey.

If you are coming to UChicago Medicine from within the United States, our dedicated team of professional, compassionate and respectful navigators can assist you with:

  • Travel arrangements
  • Scheduling medical appointments
  • Gathering medical records
  • Any other special requests to allow your focus to be on your health and well-being

To request assistance, contact:

Destination UChicago Medicine
Email: DestinationUChicago@uchospitals.edu
Phone: 773-702-0525

You can find step-by-step directions to UChicago Medicine from the north, south and west directions by visiting our driving directions page.

UChicago Medicine has two gift shops at our campus with a wide range of items. We offer online shopping and telephone ordering as well. Find out more about our gift shops.

During treatment, patients and their families may receive a discount at many Chicago hotels. You can find a complete listing on our hotel page or by calling UCM Connect at 1-888-824-0200. Also, the nearby Ronald McDonald House is available on a first-come, first-served basis to those who meet the selection criteria. If you are interested, contact UChicago Medicine's Social Work office at 773-702-1807.

Our staff can provide wheelchairs, directions to clinical areas, and other assistance.

  • Center for Care and Discovery Lobby: 24 hours a day, seven days a week
  • Bernard A. Mitchell Lobby: Monday through Sunday, 6:00 a.m. to 12:30 a.m.
  • Chicago Lying-in Lobby (5841 S. Maryland Ave.): Monday through Friday, 5:45 a.m. to 8:00 p.m., and Saturday, 6:00 a.m. to 2:30 p.m.
  • Goldblatt Pavilion Lobby: Monday through Sunday, 7:00 a.m. to 5:45 p.m.
  • Surgery Brain Research Lobby: Monday through Sunday, 7 a.m. to 7 p.m.

UChicago Medicine is committed to providing interpreters at no charge for patients who require American Sign Language services or who prefer to communicate through a language other than English. When scheduling an appointment, state that you require an interpreter and please specify which language is needed. When you arrive at the medical center, let a member of your health care team know you need an interpreter. To reach Interpreter Services, please call 773-702-6330.

Please address patient mail as follows:

Mail or gifts to adult patients should be addressed to:

Patient's first and last name (i.e. Mary Smith, NOT Mrs. John Smith) MC1070
(Patient Room Number)
University of Chicago Medicine
5841 S. Maryland Ave.
Chicago, IL 60637-1470

Mail or gifts to pediatric patients should be addressed to:

Patient's first and last name
(Patient Room Number)
University of Chicago Medicine Comer Children's Hospital
5721 S. Maryland Ave.
Chicago, IL 60637-1470

Most patients receive At Your Request Room Service Dining, a special food service program that allows patients to order meals from an extensive menu at times when they want to eat.

Returning patients may use MyChart to view their medical information, request prescription refills, review results, request appointments and more. MyChart is licensed from Epic.

UChicago Medicine is a smoke-free institution. Smoking is not allowed anywhere in the buildings or on the grounds.

Check out nearby offerings in Hyde Park and downtown Chicago. Learn more about our neighborhood and city.

The Patient Garden is an open air space located in the Wyler Courtyard. It is open to patients and visitors, weather permitting.

Parking A: 5840 S. Maryland Ave.

Turn on Maryland Avenue from 59th Street and the entrance will be on your left. This garage is best for patients and visitors going to Bernard A. Mitchell Hospital and Duchossois Center for Advanced Medicine (DCAM). A walking bridge on Level 2 connects Parking A to Mitchell and DCAM. Parking A Office is located on Level 1, enter on Maryland Avenue.

Parking B: 5656 S. Maryland Ave.

Turn on Maryland Ave. from 56th Street and the entrance will be on your right. You can also enter on Cottage Grove Avenue. This garage is best for patients and visitors going to the Center for Care and Discovery (CCD). Patient and visitor parking are on the first six levels. Staff permit parking is on the top two levels. A walking bridge on Level 2 connects Parking B and CCD. Parking B Office is located on Level 2 near the walking bridge.

Valet parking is offered on weekdays in front of the Center for Care and Discovery (CCD), Bernard A. Mitchell Hospital, Duchossois Center for Advanced Medicine (DCAM) and Comer Children's Hospital. The Valet Services Office is located on Level 1 near the Valet Pay Station at each building.

UChicago Medicine is not responsible for items left in vehicles.

Locations & Hours

Center for Care and Discovery (CCD)
5700 S. Maryland Ave.
Chicago, IL 60637

Valet hours: 5 a.m. to 9 p.m.

Bernard Mitchell Hospital
5841 S. Maryland Ave.
Chicago, IL 60637

Valet hours: 6 a.m. to 6 p.m.

Duchossois Center for Advanced Medicine (DCAM)
5758 S. Maryland Ave.
Chicago, IL 60637

Valet hours: 6 a.m. to 6 p.m.

Comer Children's Hospital
5721 S. Maryland Ave.
Chicago, IL 60637

Valet hours: 6 a.m. to 6 p.m.

The pharmacy is located on the first floor of the Duchossois Center for Advanced Medicine (DCAM) building. The pharmacy is open Monday through Friday from 8:00 a.m. to 5:30 p.m., and Saturday from 9 a.m. to 2 p.m. You can reach the DCAM Outpatient Pharmacy at 773-834-7002.

Our social workers provide support for you and your family, helping you to access information and resources during your hospital stay and outpatient treatment.

Chaplains offer spiritual, emotional and religious support 24 hours a day, seven days a week for patients and family members. Our clinically trained chaplains are available to support both inpatients and outpatients. Devotional material, sacraments, rosaries, electrical Sabbath candles, meditation cushions and prayer rugs are available upon request. Resources in the local community can be called upon to meet further special needs. Call 773-702-6246 for more information.

The Spiritual Care office is located on the first floor of the Center for Care and Discovery. Our Chapels are located in the Center for Care and Discovery (seventh floor Sky Lobby), the Bernard A. Mitchell Hospital (second floor), and Comer Children's Hospital (ground floor) and are open to patients and visitors.

Calls To Your Hospital Room

Most patient rooms have a bedside phone. Your extension is the same as your room number. Callers should phone the hospital operator at 773-702-1220 and request your extension.

Calls From Your Hospital Room

To reach hospital personnel or services, call the operator at x2-1220 for assistance. Calls within Chicago and nearby suburbs are free. For details on making an outside phone call, see the information on the patient's bedside telephone.

Download the UChicago Mobile app for quick access to helpful campus resources, including a calendar of events, points of interest, news, maps and transit, including the University of Chicago bus tracker. UChicago Mobile is available for download on Android (Google Play) and Apple (Apple App Store) devices.

Our Volunteer Services Department provides a variety of services, including newspaper and magazine delivery and the distribution of patient mail. Volunteers are also available for room visits, and can bring board games, cards, puzzles and more. Call 773-702-4421 for information.

Child life volunteers are available to play with pediatric patients in their hospital rooms. Please call 773-702-4214 for more information.

Patients and guests can access the Internet through our high-speed wireless network, which is available from anywhere on UChicago Medicine's campus. To connect your mobile device, look for our guest network. Once you're connected, you'll need to accept the terms of our guest internet policy.