Patient & Visitor Guide

Our patient and visitor guide provides helpful information and resources, and our goals is to make visiting the University of Chicago Medicine's Hyde Park campus as easy and comfortable as possible.

The permanent art installation in the Center for Care and Discovery (CCD) features more than 60 pieces by renowned local artists, including the works of more than 27 diverse talents to energize and enrich the lives of our patients and visitors. The Healing Arts Program has a history of bringing the fine arts to our medical campus to share with patients, visitors, staff and the surrounding community.

ATMs are located in the following locations around our Hyde Park campus:

A constant supply of blood is necessary to perform life-saving treatments for patients. For those who are able, donating blood at our blood donation center is a simple, meaningful way to give back and to help support our patients.

Through our Directed Donor Program, you can even donate specifically to a family member or friend. Assuming you and the recipient have compatible blood types, our staff will coordinate the delivery of your blood donation to that individual.

As a small token of appreciation, we thank our donors by offering them the choice of a food court coupon, a complimentary AMC movie ticket or free parking validation.

Make an Appointment

Call 773-702-6247 to make a blood donation appointment.
The Blood Donation Center is open Monday through Friday 7:30 a.m. to 3:30 p.m.

Location

Duchossois Center for Advanced Medicine
5758 S. Maryland Ave., Room 2E
Chicago, IL 60637

A Barnes & Noble bookstore is located at 970 E. 58th St. There is also a small café located inside.

At UChicago Medicine, we understand how important it is for our patients to be able to communicate with family and loved ones — and vice versa. We have teamed up with CaringBridge to provide a simple way for patients and their loved ones to set up a free and secure web site for exchanging updates and messages.

Loved ones can also call patients on their bedside phones or send them cards and items through the mail. Learn more about how to reach a patient by phone or through the mail.

We know how overwhelming traveling for health care can be. Our Destination UChicago team takes pride in helping our patients and family members on their journey.

If you are coming to UChicago Medicine from within the United States, our dedicated team of professional, compassionate and respectful navigators can assist you.

You can find step-by-step directions to UChicago Medicine’s Hyde Park campus from the north, south and west by visiting our driving directions page.

You can also take public transportation to the Hyde Park campus.

UChicago Medicine has two gift shops at our Hyde Park campus with a wide range of items. We offer online shopping and telephone ordering as well. Find out more about our gift shops.

During treatment, patients and their families may receive a discount at many Chicago hotels. You can find a complete listing on our hotel page.

Also, the nearby Ronald McDonald House is available on a first-come, first-served basis to those who meet the selection criteria. If you are interested, contact UChicago Medicine's Social Work office at 773-702-1807.

Our staff can provide wheelchairs, directions to clinical areas, and other assistance. Information desks are located in the following buildings:

  • Center for Care and Discovery Lobby: 24 hours a day, seven days a week
  • Bernard A. Mitchell Lobby: Monday through Sunday, 6:00 a.m. to 12:30 a.m.
  • Chicago Lying-in Lobby (5841 S. Maryland Ave.): Monday through Friday, 5:45 a.m. to 8:00 p.m., and Saturday, 6:00 a.m. to 2:30 p.m.
  • Goldblatt Pavilion Lobby: Monday through Sunday, 7:00 a.m. to 5:45 p.m.
  • Surgery Brain Research Lobby: Monday through Sunday, 7 a.m. to 7 p.m.

UChicago Medicine is committed to providing interpreters at no charge for patients who require American Sign Language services or who prefer to communicate through a language other than English. To reach Interpreter Services, please call 773-702-6330.

When scheduling an appointment, state that you require an interpreter and please specify which language is needed. When you arrive at the medical center, let a member of your health care team know you need an interpreter.

Mail or gifts to adult patients should be addressed to:

Patient's first and last name (i.e. Mary Smith, NOT Mrs. John Smith)
MC1070
(Patient Room Number)
University of Chicago Medicine
5841 S. Maryland Ave.
Chicago, IL 60637-1470

Mail or gifts to pediatric patients should be addressed to:

Patient's first and last name
(Patient Room Number)
University of Chicago Medicine Comer Children's Hospital
5721 S. Maryland Ave.
Chicago, IL 60637-1470

Patients and visitors can order meals from an extensive menu.

Returning patients may use MyChart to view their medical information, request prescription refills, review results, request appointments and more. MyChart is licensed from Epic.

UChicago Medicine is a smoke-free institution. Smoking is not allowed anywhere in the buildings or on the grounds.

Check out nearby offerings in Hyde Park and downtown Chicago. Learn more about our neighborhood and city.

The Patient Garden is an open air space located in the Wyler Courtyard. It is open to patients and visitors, weather permitting.

You can self-park or valet park at various spots on our Hyde Park campus. See our parking information for detailed rates, directions and related information.

The pharmacy is located on the first floor of the Duchossois Center for Advanced Medicine (DCAM) building. The pharmacy is open Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 7 a.m. to 11 a.m. and 12 p.m. to 3 p.m. You can reach the DCAM Outpatient Pharmacy at 773-834-7002.

Our social workers provide support for you and your family, helping you to access information and resources during your hospital stay and outpatient treatment.

Chaplains offer spiritual, emotional and religious support 24 hours a day, seven days a week for patients and family members. Our clinically trained chaplains are available to support both inpatients and outpatients. Devotional material, sacraments, rosaries, electrical Sabbath candles, meditation cushions and prayer rugs are available upon request. Resources in the local community can be called upon to meet further special needs. Call 773-702-6246 for more information.

The Spiritual Care office is located on the first floor of the Center for Care and Discovery.

Our Chapels are located in the Center for Care and Discovery (seventh floor Sky Lobby), the Bernard A. Mitchell Hospital (second floor), and Comer Children's Hospital (ground floor) and are open to patients and visitors.

Calls To Your Hospital Room

Most patient rooms have a bedside phone. Your extension is the same as your room number. Callers should phone the hospital operator at 773-702-1220 and request your extension.

Calls From Your Hospital Room

To reach hospital personnel or services, call the operator at x2-1220 for assistance. Calls within Chicago and nearby suburbs are free. For details on making an outside phone call, see the information on the patient's bedside telephone.

Download the UChicago Mobile app for quick access to helpful campus resources, including a calendar of events, points of interest, news, maps and transit, including the University of Chicago bus tracker. UChicago Mobile is available for download on Android (Google Play) and Apple (Apple App Store) devices.

Our Volunteer Services Department provides a variety of services, including newspaper and magazine delivery and the distribution of patient mail. Volunteers are also available for room visits, and can bring board games, cards, puzzles and more. Call 773-702-4421 for information.

Child life volunteers are available to play with pediatric patients in their hospital rooms. Please call 773-702-4214 for more information.

Patients and guests can access the Internet through our high-speed wireless network, which is available from anywhere on UChicago Medicine's campus. To connect your mobile device, look for our guest network. Once you're connected, you'll need to accept the terms of our guest internet policy.