Patient & Visitor Guide
Patient & Visitor Guide
At the University of Chicago Medicine, we strive to make visiting the Hyde Park campus as easy and comfortable as possible. Our patient-directed visitation policy empowers patients to establish guidelines for their visitors while ensuring a safe, healing environment.
We welcome visitors of all backgrounds and do not restrict, limit, or deny visitation based on age, race, religion, gender identity, sexual orientation or any other personal characteristics. Visiting hours and limitations vary by patient care area. Visitor guidelines may also change based on other health considerations (e.g., flu season). Patients, or their healthcare proxies, have the right to refuse or limit visitors at any time.
You can find step-by-step directions to UChicago Medicine’s Hyde Park campus from the north, south and west by visiting our driving directions page.
You can also take public transportation to the Hyde Park campus.
Visiting hours and limitations vary by patient care area and other circumstances. Visitor access may be restricted for safety, infection control, or other health-related reasons.
It's important that you thoroughly review our visitation guidelines before planning your visit to understand when and how many visitors are allowed for the patient you'd like to visit.
UChicago Medicine has two gift shops at our Hyde Park campus with a wide range of items. We offer online shopping and telephone ordering as well. Find out more about our gift shops.
During treatment, patients and their families may receive a discount at many Chicago hotels. You can find a complete listing on our hotel page.
Also, the nearby Ronald McDonald House is available on a first-come, first-served basis to those who meet the selection criteria. If you are interested, contact UChicago Medicine's Social Work office at 773-702-1807.
Our staff can provide wheelchairs, directions to clinical areas, visitation guidelines and other assistance. Information desks are located in the following buildings:
- Center for Care and Discovery Lobby: 24 hours a day, seven days a week
- Bernard A. Mitchell Lobby: Monday through Sunday, 6:00 am to 12:30 am
- Comer Children's Hospital (5721 S. Maryland Ave.): Open 24 hours a day, seven days a week
- Goldblatt Pavilion Lobby: Monday through Sunday, 7:00 am to 5:45 pm
- Surgery Brain Research Lobby: Monday through Sunday, 7 am to 7 pm
You can self-park or valet park at various spots on our Hyde Park campus. See our parking information for detailed rates, directions and related information.
The pharmacy is located on the first floor of the Duchossois Center for Advanced Medicine (DCAM) building. The pharmacy is open Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 7 a.m. to 11 a.m. and 12 p.m. to 3 p.m. You can reach the DCAM Outpatient Pharmacy at 773-834-7002.
Our social workers provide support for you and your family, helping you to access information and resources during your hospital stay and outpatient treatment. Call 773-702-1807 for more information.
We provide interpreters at no cost for patients who need American Sign Language or whose preferred language is other than English.
- When making an appointment, our scheduling team will ask if you need an interpreter and what is your preferred language.
- When you arrive at the medical center, your health care team will be prepared with one of our modes of interpreting to assist with the visit.
Visitors who bring gifts or mail for patients should follow infection control guidelines, especially in sensitive areas such as the NICU or critical care units. Address items as follows:
Patient's first and last name (i.e. Mary Smith, NOT Mrs. John Smith)
MC1070
(Patient Room Number)
University of Chicago Medicine
5841 S. Maryland Ave.
Chicago, IL 60637
Mail or gifts to pediatric patients should be addressed to:
Patient's first and last name
(Patient Room Number)
University of Chicago Medicine Comer Children's Hospital
5721 S. Maryland Ave.
Chicago, IL 60637
Patients and visitors can order meals from an extensive menu. Visitors entering units like CCD 10 East will need to complete a health screening form before entering patient rooms, which may impact meal sharing or delivery. For more information, consult the onsite care team.
UChicago Medicine is a smoke-free institution. Smoking is not allowed anywhere in the buildings or on the grounds.
The open-air Patient Garden, located in the Wyler Courtyard, is available to patients and visitors, weather permitting. Please note that access to the garden may occasionally be subject to visitation guidelines or infection control policies.
Chaplains offer spiritual, emotional and religious support 24 hours a day, seven days a week for patients and family members. If in-person visits are limited due to restricted visitation periods, chaplains are available remotely to ensure families feel supported. Devotional material, sacraments, rosaries, electrical Sabbath candles, meditation cushions and prayer rugs are available upon request. Resources in the local community can be called upon to meet further special needs. Call 773-702-6246 for more information.
The Spiritual Care office is located on the first floor of the Center for Care and Discovery.
Our Chapels are located in the Center for Care and Discovery (seventh floor Sky Lobby), the Bernard A. Mitchell Hospital (second floor), and Comer Children's Hospital (ground floor) and are open to patients and visitors.
Calls To Your Hospital Room
Most patient rooms have a bedside phone. Your extension is the same as your room number. Callers should phone the hospital operator at 773-702-1220 and request your extension.
Calls From Your Hospital Room
To reach hospital personnel or services, call the operator at x2-1220 for assistance. Calls within Chicago and nearby suburbs are free. For details on making an outside phone call, see the information on the patient's bedside telephone.
Our Volunteer Services Department provides a variety of services, including newspaper and magazine delivery and the distribution of patient mail. Volunteers are also available for room visits, and can bring board games, cards, puzzles and more. Call 773-702-4421 for information.
Child life volunteers are available to play with pediatric patients in their hospital rooms. Please call 773-702-4214 for more information.
Patients and guests can access the Internet through our high-speed wireless network, which is available from anywhere on UChicago Medicine's campus. To connect your mobile device, look for our guest network. Once you're connected, you'll need to accept the terms of our guest internet policy.
The permanent art installation in the Center for Care and Discovery (CCD) features more than 60 pieces by renowned local artists, including the works of more than 27 diverse talents to energize and enrich the lives of our patients and visitors. The Healing Arts Program has a history of bringing the fine arts to our medical campus to share with patients, visitors, staff and the surrounding community.
We know how overwhelming traveling for health care can be. Our Destination UChicago team takes pride in helping our patients and family members on their journey.
If you are coming to UChicago Medicine from within the United States, our dedicated team of professional, compassionate and respectful navigators can assist you with everything from navigation to learning about our visitation guidelines, including information on visitor limits and access points.
A constant supply of blood is necessary to perform life-saving treatments for patients. For those who are able, donating blood at our blood donation center is a simple, meaningful way to give back and to help support our patients.
Through our Directed Donor Program, you can even donate specifically to a family member or friend. Assuming you and the recipient have compatible blood types, our staff will coordinate the delivery of your blood donation to that individual.
As a small token of appreciation, we thank our donors by offering them the choice of a food court coupon, a complimentary AMC movie ticket or free parking validation.
Make an Appointment
Call 773-702-6247 or complete our online form to make a blood donation appointment.
The Blood Donation Center is open Monday through Friday 7:30 a.m. to 3:30 p.m.
Location
Duchossois Center for Advanced Medicine
5758 S. Maryland Ave., Room 2E
Chicago, IL 60637
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