The faculty and staff of the University of Chicago Medicine hope you and your family have a good patient experience. Our patient and family relation specialists at our Hyde Park campus are eager to receive your feedback about the care and service that you or your family member has received.

If you feel that your needs and requests are not being adequately addressed, we encourage you to first talk with your care team. However, if you are having trouble resolving an issue or concern, please reach out to us. We are here to advocate for you and your family. Specifically, we can assist you in:

  • Delivering compliments to outstanding physician and staff members
  • Bridging communication gaps with your care team when you feel your expectations have not been met
  • Filing a formal grievance if a matter cannot be successfully resolved through communication

Call or Visit Us

We welcome your calls and visits Monday through Friday from 8 a.m. to 6 p.m.

Center for Care and Discovery

5700 S. Maryland Ave.
7th Floor, Sky Lobby
Phone: 773-834-0500

Send Us Information

You can also communicate with us via regular mail, email or fax.

The University of Chicago Medicine
Patient and Family Insights Department
5841 South Maryland Ave., MC 8056
Chicago, IL 60637

Email: patientinsights@uchospitals.edu
Fax: 773-926-0887