At the University of Chicago Medicine, we understand that sorting through and paying medical bills can be stressful and confusing, especially when you or your loved one is ill. Our patient financial services staff are here to help you navigate the financial aspects of your health care — from bill payment to financial assistance.
COVID-19 Testing Billing Information
To our valued patients: We are all facing challenging times during this COVID-19 pandemic. We understand and are empathetic to the financial hardships our patients may be facing. We would like to encourage our patients to call us at 844-843-3594 (option 2); ask about increased flexibility regarding payment plans or inquire about our financial assistance options during this stressful time.
Insurance plans are now required to cover COVID-19 testing at 100%. In addition, patients without insurance do not have to pay for COVID-19 testing. We recommend that if you have been tested for COVID-19 and have questions regarding your specific benefits, contact your insurance company to get an explanation of your coverage. If you have received a bill from UCM related to COVID-19, please call us at 844-843-3594 (option 2). Thank you for your patience.
Primary Healthcare Associates (PHA) COVID-19 Testing Billing Information
To our valued patients: We are all facing challenging times during this COVID 19 pandemic. We understand and are empathetic to the financial hardships our patients may be facing. We would like to encourage our patients to call us at 708-862-7674 ext 1132; ask about increased flexibility regarding payment plans or inquire about our financial assistance options during this stressful time.
Insurance plans are now required to cover COVID-19 testing at 100%. In addition, patients without insurance do not have to pay for COVID-19 testing. We recommend that if you have been tested for COVID-19 and have questions regarding your specific benefits, contact your insurance company to get an explanation of your coverage. If you have received a bill from PHA related to COVID-19, please call us at 708-862-7674 ext 1132. Thank you for your patience.
Ingalls Memorial Bill Pay
If you need help understanding your bill, please reach out to our financial assistance team at 888-220-0340.
UChicago Medicine Bill Pay
Make a Payment Online
You can sign up for a MyChart account using the activation code on your billing statement or enrollment letter. If you do not have an activation code, you can request one via MyChart. If you need help with MyChart, contact the our support center at 844-442-4278.
Pay by Regular Mail
Send payment(s) to the address located on your billing statement.
Pay in Person
You may pay both your University of Chicago Medicine and Physicians Group bills in person in the Financial Counseling Office on the 2nd floor of Mitchell Hospital - Room TS200.
The office is open for payments 8 a.m. to 4:30 p.m.
Billing & Payment Questions
For patients with health insurance, once your insurance company has been billed and has responded to us, we determine how much you may owe and bill you.
Payment is due upon receipt. If your insurance company does not pay within 90 days of receiving a bill from the UChicago Medicine, you may receive a statement showing that your insurance company has not paid the bill. Bills can be sent up to 12 months from the date of service or six months from when we receive the explanation of benefits (EOB) from your insurance provider.
Whether you have insurance coverage or not, you as the patient are ultimately responsible to make sure your bill is paid. If you receive a statement showing that your insurance company has not paid, it may be helpful for you to contact your insurance company to ask why payment has not been made.
As a patient, it is in your best interest to know and understand your insurance plan benefits and your responsibility for any deductibles, co-insurance or co-payment amounts prior to any visit. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you may be liable for full payment of the bill.
To find out what your insurance plan covers and what your financial obligation may be, call the Customer Service or Member Services Department of your insurance company (the phone numbers are on your insurance card). Your employer's human resources department may also be a source of information and assistance.
It is important to understand your insurance plan’s current benefit and coverage rules. Policies and coverage determinations may vary from year to year. Please be aware that our outpatient visits are billed as “hospital-based outpatient clinics” and not private doctor office visits. Some insurance plans pay different benefit levels for each type of visit. You should also check that your insurance company lists both your physician and hospital as participating providers. It is possible that only the physician or the hospital participates with your insurance plan. If you have services provided by an out-of-network provider, you may be at risk for a greater out-of-pocket financial responsibility.
If you do not see your physician and/or hospital listed as contracted with your health plan or you have any other insurance questions or concerns, contact the UChicago Medicine’s Office of Managed Care at 773-834-4730 or see our list of contracted insurance plans.
You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. Financial assistance includes discounts for services provided to UChicago Medicine patients who are uninsured or under insured. For more information, please contact the Hospital Financial Assistance Representative at 844-843-3594.
Please have your current insurance card with you at all times, as well as a photo ID, such as a driver’s license, military ID or government-issued ID. You are responsible to notify us of your insurance and any changes to your insurance coverage.
If your insurance company requires a referral and/or prior authorization, contact your primary care physician prior to seeing a specialist.
If your insurance company requires a referral and you do not have one, you will be responsible for full payment of your bill at the time of service, or you may not be seen for your scheduled appointment. If your specialist requires more visits or tests than your insurer approves or if the referral has expired, you must contact your primary care physician for another referral and/or prior authorization.
We ask that payments be made at the time of service so you won’t be bothered with an invoice sent to your home after your visit. It also helps us reduce our costs and saves you the trouble of mailing a payment back to UChicago Medicine.