We know most medical costs are unexpected, and understanding your medical bills can be complicated. The UChicago Medicine Ingalls Memorial financial team wants to help you meet your treatment needs. Our billing specialists and financial counselors are available to help answer your questions.

Financial Assistance Frequently Asked Questions

We also offer the options of monthly payment plans and applying for financial assistance based upon family size and income.

We know most medical costs are unexpected, and understanding your medical bills can be complicated. Our financial team wants to help you meet your treatment needs and billing specialists and financial counselors are available to help answer your questions.

The hospital is committed to providing all of our patients with high-quality care and services. As part of this commitment, the hospital works with individuals with limited incomes and resources to find available options to cover the cost of their care.

Financial Counselors will help uninsured and underinsured individuals apply for health coverage through a public assistance program or the hospital’s financial assistance program, and work with individuals to enroll as appropriate. Assistance for these programs is determined by reviewing, among other items, an individual’s household income, assets, family size, expenses, and medical needs.

If you think you might qualify for assistance, we encourage you to contact us and apply.

Financial assistance is available for patients with limited incomes and who are uninsured or under insured.

Patients may be eligible to receive financial assistance for non-emergency, medically necessary services at UChicago Ingalls if they meet the income limits.

If approved, financial assistance reduces your bill. How much it is reduced is based on established guidelines that include: income level, existing debts, medical situation, and other indicators of inability to pay.

If your income is at or below 200% of the current Federal Poverty Guidelines and you meet program guidelines, you may be eligible for care at a reduced cost or no cost to you.

Ingalls Income Based Discount Eligibility Criteria

Learn about your eligibility for financial assistance.

Ingalls Income Based Discount


If you cannot pay your bill, payment plans may be arranged with our team. Please contact us at at 708-333-1100 to speak with a Billing Department representative.

You will need to supply the financial counselor with one of the following documents to qualify for financial assistance:

Required Supporting Documentation                         

Examples of acceptable documentation
Confirmation of Annual Income

  • Last 2 pay stubs
  • Recent Federal Income Tax Return
  • Most recent W-2 or 1099
  • Social Security Award Letter
  • Unemployment Statement
  • Workers Compensation Award Letter
  • Pension or Annuity Statement

Identity Proofing Verification

One of the following:

  • Driver's license
  • School identification card
  • Voter registration card
  • U.S. military card or draft record

Identification card issued by federal, state or government including:

  • U.S. passport or U.S. passport card
  • Illinois ID
  • Military dependent's identification card
  • Native American Tribal document
  • U.S. Coast Guard Merchant Mariner card

Permanent resident card or alien registration receipt card (Form I-551)

Employment Authorization document that contains a photograph (Form I-766)

Foreign passport or identification card issues by a foreign embassy or consulate that contains a photograph

OR any two of the following:

  • Birth certificate
  • Social security card
  • Marriage certificate
  • Divorce decree
  • Employer identification card
  • High school diploma or college diploma
  • Proper deed or title

Verification of residency

  • Utility bill
  • Rental agreement/lease
  • Mortgage statement
  • Tax bill
  • Rooms & board statement
  • Written verification from landlord

Costs will vary depending on the health care service rendered and the setting in which the care is delivered. You may call us at 708-333-1100 for an estimate.

Can someone explain the Financial Assistance Program and help me apply?

  • Yes, free confidential help is available. Call our Financial Assistance Program at 708-333-1100, or visit the financial counselors at your preferred location.
  • Si usted no habla inglés, los servicios de interpretes están disponibles con cita previa.

The Financial Counselor can tell you if you qualify for free or low-cost insurance such as Medicaid. The Financial Counselor will help you complete all the forms and tell you which documents you need to bring.