Visitation Guidelines

Our goal is to provide a safe and healing environment for patients, family members, and other partners in care, as defined by the patient. Friends, family, and caregivers are welcome as partners in the healing process.  

We do not restrict, limit or deny visiting based on age, race, religion, ethnicity, culture, language, sex, gender identity, sexual orientation, physical disability or mental disability. Patients may have visitors of their choice 24 hours a day, 7 days a week, unless specific restrictions are necessary for safety or health reasons.  

Patients or their healthcare proxies have the right to withdraw or deny consent to visitation at any time. Any visitor restrictions placed by a patient will remain in effect for a minimum of 48 hours unless otherwise approved by unit leadership.  

Visitor Access

• Visitors must check in with Public Safety staff at designated entrances, including the Mitchell Lobby, Comer Lobby, CCD East and West Lobbies, Parking Garage B Bridge, DCAM to CCD Bridge, and emergency department main entrances. 
• Visitors over the age of 18 must present a state-issued photo ID (e.g., driver’s license) to receive a visitor badge. If a visitor does not have a photo ID, Public Safety will verify their identity through alternative methods. 
• Each visitor will receive a color-coded badge based on the building they are visiting. Badges are valid for 24 hours and must be prominently displayed at all times. 
• Visitor access may be restricted for safety, infection control, or other health-related reasons. Restrictions will be communicated clearly to patients and families.  
• For important details and updates about visitation guidelines by area and type of care, read:

• Comer Children's Hospital visitation guidelines
• Family Birth Center visitation guidelines
• Ingalls Memorial patient and visitor information

Visitor Responsibilities

To support the care, safety and privacy of all patients:

• Stay in the patient room or unit waiting area. This is to keep hallways clear for patient privacy and safety. If the patient needs help, use the room call light.
• Speak softly and do not make loud noises. We want to create a healing place for patients.
• Care team members may ask visitors to leave the room temporarily to provide optimal care for the patient or to address changing health care needs. 
• Visitors are expected to monitor their behavior, including the tone and volume of conversations, phone calls, and use of electronic devices, to ensure a restful environment for all patients. 
• Visitors with children must supervise them at all times. Children under 12 may have additional restrictions in certain areas, such as the NICU or perioperative units.