hospital visitor

Visitor Guidelines

  1. Friends, family and caregivers of patients of the University of Chicago Medicine may visit 24 hours a day, seven days a week, as long as it does not get in the way of patient care and safety.
  2. UChicago Medicine uses an electronic visitor system to create a more orderly process for patients and visitors to appropriately access to our facilities.
  3. Visitors will be required to show a photo ID when checking in at security desks, which are located in key areas of the medical campus. They will be issued a wearable visitor badge that will include their photo, name, and unit/room number of the patient, date and time. The badges will be active for 24 hours. Passes will be color-coded by building to aid in identification of visitors who may be lost and in need assistance.
  4. Visitors must check in at designated Public Safety desks to receive Visitor Badges, located in the following facilities:
    • Adult Emergency Department (ED)
    • Center for Care and Discovery (CCD) East
    • CCD West
    • CCD Sky Lobby on the 7th floor
    • Parking B
    • DCAM/CCD bridge
    • Comer Children's ED
    • Comer Lobby
  5. In tandem with the electronic system, we have implemented limits on the number of visitors patients can have at any one time. The limits have been designed for the care and safety of our patients. The number of visitors largely depends on the location of a patient as well as the patient’s condition and treatment needs. The new limits strike a good balance between access to the healing influence of friends and what’s best, from a clinical point of view, for the patient’s recovery. Exceptions may be made in certain and very specific cases.
  6. All visitors will be checked against the visitor list and visitor restriction list.
  7. Patients may have visits from visitors of their choice. Patients have the right to refuse a visitor or ask a visitor to leave at any time. Patients with a physical or mental disability may receive visits from family, friends, and others, consistent with the University of Chicago Medicine non-discrimination policy.
  8. UChicago Medicine does not restrict, limit, or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation physical disability or mental disability.
  9. Access may be restricted for the safety and health of a patient or visitor and for infection control.
  10. Visitors under age 18: Children are allowed to visit when directly supervised by an adult, other than the patient. There may be other requirements in special areas of the hospital. Visitors under 18 still require a visitor badge and are counted against the total number of visitors allowed under the limit. Visitors may be asked to complete a health screening form before they enter a patient room. This is to ensure that the visitor is free from any illness that may be harmful to a patient.
  11. Visitors to the Comer Children’s and Women’s Care Center are subject to the visitor system and will be checked against the visitor list and visitor restriction list.

Visitor Responsibilities

  • All visitors must be respectful to the care needs of all patients in the hospital and meet the following guidelines.
  • Voices and noise must be kept at a minimal level, especially at night.
  • Visitors must stay in the patient area; no waiting in hallways or other patient rooms.
  • All children must be with an adult who is not the patient.
  • Visiting children must be well behaved.
  • If a patient is having a procedure or involved in a private matter, visitors will comply with requests from the caregiver or patient to leave or wait in another area.
  • Visitors will be respectful of property and surrounding areas by cleaning up their items and keeping them out of the way of caregivers and patient access.