MyChart is not for medical emergencies. If you have a medical emergency, call 911.
If you need help with MyChart, call us at 1-844-442-4278.
The staff at the Duchossois Center for Advanced Medicine (DCAM) Outpatient Pharmacy/Specialty Pharmacy understands that your medical needs may be complex and requires special knowledge when collaborating with your medical provider and insurance company. We are dedicated to providing you with the personal service necessary to ensure that you achieve the most benefit from your therapy including:
As a patient of our specialty pharmacy program, we will monitor your medications and your overall progress through our disease-specific Patient Management Program.
This program will help you manage side effects, increase your ability to stay on your drug therapy and improve your overall health. A limitation of the program is that you must be willing to follow the treatment plan you, your doctor and your pharmacist agreed on.
On a regular basis, we will review:
This service is free and taking part in the program is voluntary. If you no longer wish to take part in the program, contact our team by phone to opt-out.
You will be contacted by a team member five to seven days before your refill date. If you would like to contact us for a refill, call us at 773-834-2285.
If you feel that UChicago Medicine Specialty Pharmacy is not able to meet your needs, we can transfer your prescription to the pharmacy of your choice. Please call us at 773-834-2285.
If for any reason we are no longer able to fill your medications, we will transfer your prescription to another specialty pharmacy that can. We will inform you of this transfer of care.
We can deliver medication to your home, doctor’s office, or other location at no cost to you. If asked, we can also deliver other supplies, such as a sharps container. We manage all medication refills to make sure that you, or an adult family member, are available to get the shipment. A signature is required for all medication deliveries.
Medication that must be refrigerated is sent in special packaging to keep the right temperature during the shipping process. When you get the package, take the medication out of the box and place it in the refrigerator.
If the package is damaged or is not the correct temperature, call us at 773-834-2285.
If you have a medical emergency, call 911 to get help quickly.
If you have a reaction or side effect to your medication, contact your doctor or the UChicago Medicine Specialty Pharmacy as soon as possible.
Sometimes generic drugs need to take the place for brand name drugs. This can happen if your insurance company wants you to use the generic, or it may be done to lower your co-pay. If this change needs to be made, a team member will contact you before shipping your medication to let you know of the change.
Place all needles, syringes, and other sharp objects into a sharps container. This will be provided by the UChicago Medicine Specialty Pharmacy if you are prescribed a medication taken with a needle.
Each city has different laws on how to throw away sharps containers.
Check with your city or town garbage pick-up service and health department.
Visit the Safe Needle Disposal website.
Ask your doctor’s office if you can bring full sharp containers to throw away at their office.
There is a MedSafe Box located outside the Duchossois Center for Advanced Medicine (DCAM) Outpatient Pharmacy. This box allows you to dispose of medications you are no longer using.
You can also check with your city or town garbage pick-up service, or check the following websites for more information:
(Medication that needs to be sent back)
If your medication must be sent back for any reason, the specialty pharmacy will contact you with instructions that have been given by the FDA or drug manufacturer.
In the event of a disaster in your area, please contact UChicago Medicine Specialty Pharmacy at 773-834-2285 to instruct us on how to deliver your medication. This will ensure your therapy is not interrupted.
We want you to be completely satisfied with the care we provide. If you have any issues with your medication, the services we provide, or any other issues about your order, contact us directly and speak to one of our staff members.
Patients and caregivers have the right to make complaints and give feedback about the services of the UChicago Medicine Specialty Pharmacy. Patients and caregivers can do this by phone, fax, writing, or email. After a complaint is made we will contact you about your concern within five business days.