Preparing For Your Appointment

Making time to properly prepare for your appointment will ensure your experience starts off on the right foot. 

Please check with your insurance company to see if you are covered for services at the University of Chicago Medicine. When you come for your appointment, be prepared to pay any deductible and/or co-insurance identified by your insurance plan. If you have any questions about your medical benefits, call Outpatient Services at 773-702-3384.

It is vitally important that you bring everything necessary to your appointment. The first three items are "musts" for everyone. The remaining items may or may not be necessary, depending on your individual situation:

  • Social security number
  • Insurance card, including the insurer's name and address, and the patient's policy number
  • Photo identification, such as a driver's license or state photo ID
  • Cash, check or major credit card (Visa, MasterCard or American Express) to pay for services not covered by insurance
  • Your employer's name, address and phone number if you are covered by traditional insurance or managed care (HMO or PPO) provided by that employer
  • Your spouse's employer's name, address, and phone number if you are covered by traditional insurance or managed care (HMO or PPO) provided by your spouse's employer
  • Health plan referral authorization, if required by your health insurance carrier
  • Medicare or Medicaid card, plus the date of your spouse's retirement if that applies to you
  • Advance directive (a living will and/or durable power of attorney for health care)
  • Name, address and phone number of your referring physician, if you were referred here
  • Medical records, X-rays, lab test results and/or pathology slides if you are coming here for a second opinion. Your physician may have sent these to us already — be sure to ask your doctor before your visit here.
  • All current medications or a list of current medications, how much of each you take and how often you take it.

There are several locations where you may receive care on UChicago Medicine's Hyde Park campus. Most outpatient visits take place in the Duchossois Center for Advanced Medicine (DCAM). Check your appointment instructions to find out if you need to go elsewhere for your care. You can also call 773-702-1000 if you have questions about your visit or stop by one of our information desks.

Duchossois Center for Advanced Medicine (DCAM)

DCAM is located at 5758 S. Maryland Ave. The main entrance is on 58th Street and Maryland Avenue at the circular driveway. Plan to arrive at least 30 minutes before your appointment to allow time to park and register.

Valet parking is highly recommended. You may leave your car with the attendant on the circle drive in front of the DCAM from 6 a.m. to 6 p.m. Valeted cards can be retrieved until 9 p.m. Please do NOT tip the parking attendant as this is against our policy. A curbside attendant can provide a wheelchair if you need one.

If you choose to self-park, you may do so by entering Parking Garage A at 5840 S. Maryland Ave. You can also use Parking Garage B at 5656 S. Maryland Ave. Self-parking is available 24 hours a day. Both parking garages are connected to our facilities through enclosed pedestrian skybridges.

Handicapped parking is available in the self-park garages. These spaces are for use only by visitors and patients with state-issued handicap permits.

Read more about our parking options for patients and visitors.

We accept a variety of health insurance plans. If you don't see your plan listed, or if you have any questions about payment, please call us at 1-888-824-0200, email us at, or contact your health insurance company directly.