The patient portal is not for medical emergencies. If you have a medical emergency, call 911.
If you need help with MyChart, call us at 1-844-442-4278.
Arrive at the designated time for your procedure or surgery and check in at the Patient Reception Desk. Valet parking is available at the entrance of each hospital.
Family and visitors can get discount parking passes at the Patient Reception desk where you check in.
Give yourself plenty of time to get to the hospital to ensure your procedure or surgery can begin as scheduled.
When you arrive, give your name to the person at the Patient Reception desk. They will check you in and let our team know you have arrived.
A patient service coordinator will call you and take you to the holding area to get ready for your procedure or surgery. One or two of your family members can wait with you once you are ready.
You will be given a private code when you check in. Give this code to people who have your permission to talk to the doctors and nurses about your care. The code allows your loved ones to check your status on the information screens as you move from one area to another.
The nurse in the operating room will call the patient reception area to give those waiting for you an update during the procedure or surgery. When your surgery is over your doctor will ask to meet them in a private consult room in the patient reception area. A patient service coordinator will page your loved one when the doctor is ready.
It is your right to understand your care plan and you should feel free to ask questions. Ask everyone involved in your care to:
Everyone involved in your care should know your name and what surgery or procedure you are having.
Make sure your doctor or care team marks the place on your body to show where you are having a procedure or surgery.
Ask your doctor or nurse to explain:
In a private section of holding area, a member of the health care team will ask you to put on a hospital gown. No street clothing or underwear is allowed in a procedure or surgery. You will place your personal items in a provided plastic bag. Please leave all valuables at home or with your loved ones.
The nurse will take your vital signs and put in an intravenous (IV) line, if needed. Other pre-operative tests may be done at this time.
You will need to tell the nurse how you plan to get home after your procedure or surgery and give the driver’s contact information to hospital staff in the holding area.
As part of a large medical center there will be many people who are part of your care. Several will ask your name, the surgery you are having, your allergies and other questions. This is to avoid errors and ensure you get the proper care you need.
Your doctor and anesthesiologist will talk to you before your procedure or surgery.
When you are taken into the operating room, you can expect:
You will go to the recovery room after your procedure or surgery where we can watch you until you are fully awake. Do not get out of bed without asking permission.
When you are awake and ready for visitors, the nurse may call for one or two of your visitors to come into the recovery room. Visitors can take turns seeing you.
Depending on a variety of factors and your condition after your procedure or surgery, you will go home from the recovery room or be admitted to your hospital room.