MyChart is not for medical emergencies. If you have a medical emergency, call 911.
If you need help with MyChart, call us at 1-844-442-4278.
We imagine that you will have a lot of questions about how getting ready for your procedure or surgery and what you can expect. We have answered common questions patients have below:
If you get a cold or the flu or cannot come to surgery, call the office right away to reschedule or cancel your procedure or surgery appointment: 773-795-4608.
Most patients are discharged to go home on the day of the procedure or surgery or at 12 noon the day after. Whenever you go home, you will not be able to drive or take public transportation alone. You will need an adult to take you home or travel with you.
If you have sedation or anesthesia, an adult will need to be with you to get instructions for what you will need to do at home. You will need a responsible person to stay with you for 24 hours after surgery.
If you do not have anesthesia, we must be able to contact someone by phone to have them pick you up. We will need to have their contact information when you check in.
It is very important to arrive on time. You will not go directly into surgery. It will take some time to get you ready for your procedure or surgery and to see the team.
How long you stay at the hospital depends on many things such as the kind of procedure or surgery you are having and your overall health. Some patients are admitted to the hospital after your procedure or surgery and others will go home the same day.
Anesthesia is a medicine to make you feel comfortable during your procedure or surgery. Your doctor will decide what kind of anesthesia you will need.
Tell us if you or anyone in your family has ever had a problem with anesthesia.
Surgical site infections after your procedure or surgery are possible in the part of your body where the treatment took place. Most patients who have a procedure or surgery do not get an infection.
On the day of your procedure or surgery your family or visitors can wait in the patient reception area when they are not with you. Children under 18 must be accompanied by an adult who is not the patient.
The patient reception area has large electronic information screens that track your progress from one area to another. Additionally, your family or visitors will receive a pager so our staff can reach them when needed.
Once you are ready for the procedure or surgery, one to two visitors can stay with you in the holding area until you go into surgery.
Your doctor will talk with your family after your procedure or surgery. One to two visitors may be able to see you in the recovery room when you are awake and ready for visitors.
Visiting hours are 24 hours a day as long as it does not get in the way of patient care and safety.
The hours and number of visitors can change depending on the unit you are in and your needs. Intensive care units limit visitors to two at one time.
If you are the parent or guardian of a child having a procedure or surgery, you must be here for your child whenever you are needed and when they wake up.