Quality and Safety are Central to Everything We Do

At the University of Chicago Medicine, our quality and safety team works together to ensure we follow the highest standards for care — from preventing infections and continuously improving surgical care, to achieving high success rates for even the most complex procedures.

We continuously track — and report — hundreds of quality measures. This information measures our progress and helps us set goals for even better care. We invite you to explore data provided on this site, as well as on public websites that report hospital quality measures, such as the three below — Hospital Compare, Illinois Hospital Report Card and The Leapfrog Group. And we encourage you to contact us with questions about quality measures and suggestions for how we can make your patient care experience the best it can be.

Contact Us

Center for Quality

The Center for Quality's goals are to measure, assess and improve the performance of key clinical care processes, so that the University of Chicago Medicine consistently achieves the best patient care outcomes. For inquiries about quality measures, call 773-702-2723.

The University of Chicago Medicine
Center for Quality
5841 S. Maryland Avenue, MC 2009
Chicago, IL 60637

Patient Safety and Risk Management Department

The mission of the Patient Safety and Risk Management Department is based on a philosophy of proactive risk assessment to identify threats to patient safety prior to the occurrence of an adverse event. For information about patient safety and risk management, call 773-834-0473.

Krista M. Curell, JD, RN
Vice President, Risk Management, Patient Safety & Compliance

The University of Chicago Medicine
Patient Safety and Risk Management
850 E. 58th Street, MC 1135
Chicago, IL 60637

Office of Patient Relations

The faculty and staff of the University of Chicago Medicine hope that you and your family have a positive experience here.

Our patient relations specialists are eager to receive your feedback about care and service. We are available to serve as your intermediary and advocate. To speak with a patient relations specialist, call 773-834-0500.

The Office of Patient Relations can assist you in the following ways:

  • Receive compliments for outstanding physician and staff members
  • Serve as a formal grievance mechanism for you and your family
  • Bridge the gap where you feel your expectations have not been met
  • Visit us in the Center for Care and Discovery Sky Lobby or the Mitchell Lobby

The University of Chicago Medicine
Office of Patient Relations
5841 South Maryland Avenue
Chicago, IL 60637

How We Compare

Hospital Compare

On Hospital Compare, site visitors can view and compare a variety of quality measures for hospitals, including data related to heart attack care, surgical care improvement and patient satisfaction. The data is updated quarterly and is maintained by the Centers for Medicare & Medicaid Services (CMS).

View and compare hospital data

Illinois Hospital Report Card

The Illinois Hospital Report Card offers some of the same information that is reported on Hospital Compare, as well as data about nursing staff levels and volumes of specific procedures performed. This site is maintained by the Illinois Department of Public Health.

View and compare hospital data

The Leapfrog Group

The Leapfrog Group is a consortium of employer organizations that have set standards for measuring hospital quality, health care safety and customer value. Measures reported on the Leapfrog site include information about adherence to safe practices and surgical volumes for complex procedures. 

See Leapfrog hospital reports