Father sits with son during on-demand virtual urgent care visit.

Quality Care When You Need It

UChicago Medicine offers on-demand virtual urgent care, providing quality healthcare wherever you are. Whether you have a minor illness or need advice, our telehealth service connects you to providers quickly, all from home. Schedule your virtual visit easily through MyChart

Our virtual visit services are available:

  • Monday – Friday: 7 am to 12 am
  • Saturday: 9 am to 5 pm
  • Sunday: 9 am to 1 pm

Schedule your virtual urgent care through MyChart on any device—computer, tablet, or smartphone. Your medical history is on hand for personalized care.

Fast Relief for Minor Conditions

Our virtual urgent care is for non-life-threatening issues like colds, allergies, and minor injuries.  

  • Respiratory Infections: Help for colds, flu, or mild coughs.
  • Allergic Reactions: Advice for seasonal allergies, skin reactions, or mild food allergies.
  • Digestive Issues: Relief for upset stomach, heartburn, or mild gastroenteritis.
  • Skin Concerns: Diagnosis for rashes, insect bites, or minor infections.
  • Musculoskeletal Complaints: Support for strains, joint pain, or minor backaches.
  • Health Maintenance: Wellness questions, medication refills, or preventive care.

Note: Virtual urgent care visits are with trained remote physicians, not your primary care doctor. While convenient for immediate needs, it doesn’t replace primary care. 

Experience Seamless Healthcare with UChicago Medicine

At UChicago Medicine, our commitment to your health is strong. Our on-demand virtual urgent care provides compassionate, individualized care when you need it most. Trust us as your partner in health, offering expert guidance and support every step of the way.

UChicago Medicine contracts with KeyCare Medical Group to provide Virtual Urgent Care services to our patients. If you choose to continue with a Virtual Urgent Care visit, you will be directed to KeyCare’s platform to check in and complete your video visit. KeyCare Medical Group providers are not agents or employees of the University of Chicago Medical Center, the University of Chicago, or Ingalls Memorial Hospital.

Are You Covered?

View a list of medical insurance companies covering UChicago Medicine Virtual Urgent Care here.

Download the MyChart Mobile App

The MyChart app lets you access your health records and care information from anywhere. Go to the App Store (for iOS) or Google Play (for Android) on your mobile device to download the app.

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