Virtual Urgent Care and Virtual Appointments
24/7 On-Demand Virtual Urgent Care
Skip the wait — on-demand virtual urgent care gives you 24/7 access to trusted doctors for minor illnesses, wherever you are in the U.S. This convenient low-cost option is available for all ages. Most insurance plans accepted.
Schedule virtual urgent care through MyChart
What is virtual urgent care?
UChicago Medicine provides on-demand virtual urgent care, ensuring you receive superior healthcare regardless of your location. Using your smartphone, tablet, or computer, you can access this telehealth service to reach healthcare providers via video, without leaving your home.What can I expect?
When you connect to virtual urgent care, you will not be seeing your regular primary care provider; instead, our experienced telehealth physicians provide compassionate support via video for various non-emergency conditions such as:
- Respiratory infections
- Allergic reactions
- Digestive issues
- Skin concerns
- Musculoskeletal complaints
- Health maintenance
- Post-discharge questions
How does it work?
- Log into your patient chart at mychart.uchospitals.edu.
- Click on the “Virtual Urgent Care” button in the upper left-hand corner of the screen.
- Confirm your insurance and medical information on the following screens.
- Enter the virtual video waiting room for a provider.
You may encounter a wait time between 5 - 40 minutes. Most wait times are 20 minutes or less. You can provide a call-back number in the virtual video waiting room if you would prefer to receive a call or text when your provider is ready.
Our virtual urgent care services are currently available 24 hours a day, 7 days a week.
Experience Seamless Healthcare with UChicago Medicine
At UChicago Medicine, commitment to your health is strong. Our on-demand virtual urgent care provides compassionate, individualized care when you need it most. Trust us as your partner in health, offering expert guidance and support every step of the way.
UChicago Medicine contracts with KeyCare Medical Group to provide Virtual Urgent Care services to our patients. If you choose to continue with a Virtual Urgent Care visit, you will be directed to KeyCare’s platform to check in and complete your video visit. KeyCare Medical Group providers are not agents or employees of the University of Chicago Medical Center, the University of Chicago, or UChicago Medicine Ingalls Memorial.
Are You Covered?
View a list of medical insurance companies covering UChicago Medicine Virtual Urgent Care, here.
Please note: You will not be seeing your primary care doctor during virtual urgent care visits. Instead, you will be connected with trained physicians who work remotely. While virtual urgent care is a convenient option for immediate needs, it is not meant to replace primary care.
Telemedicine: Virtual Care at UChicago Medicine
Our virtual care services provide patients with easy access to our expert doctors from the convenience of home. Using the latest digital technologies and innovations to deliver care we can extend world-renowned care to your doorstep.Video Appointments
Through video visits, you can save time traveling to and waiting in the doctor's office by video conferencing with your doctor instead. It is a quick, convenient way to communicate with medical professionals contributing to your care.
Online Second Opinions
Whether you are facing a complex health issue or difficult treatment decision, getting a second opinion can help you make an informed decision about your care. With our online second opinion service, you can receive a second opinion from UChicago Medicine experts without having to leave home.
E-Visits: Online, Same-Day Diagnosis and Treatment
Complete an online questionnaire (e-visit) through your MyChart account to get a same-day diagnosis and a treatment plan from UChicago Medicine clinicians for common conditions.
Within one business day after you submit your completed questionnaire, your responses will be reviewed, and one of our clinicians will communicate with you via the secure MyChart Med Advice Message service.