Doctor on iPad.  

Save a Trip with an E-Visit

Our e-visit service is an online messaging tool accessed through MyChart that allows you to communicate with and receive certain medical services from University of Chicago Medicine clinicians.

To use the e-visit service, you must:

  • Be at least 18 years old
  • Be a patient with UChicago Medicine who is located in the state of Illinois
  • Have had an office visit at our either DCAM Primary Care Clinic within the last three years or at our DCAM Gynecology Clinic within the last year

Our e-visit service is available for the following conditions:

  • Back pain
  • Cough
  • Headache
  • Urinary tract infection (UTI) 
  • Vaginitis (vaginal discharge)

How Do E-Visits Work?

E-visits are available through your MyChart account.

To use the e-visit service, you will be required to complete an online questionnaire based on your medical condition. Within one business day after you submit your completed questionnaire, your responses will be reviewed, and one of our clinicians will communicate with you via the secure MyChart Med Advice Message service. E-visits are managed from 8 a.m. to 5 p.m. Monday through Friday. 

Based on your answers to the questionnaire, the clinician may cancel your e-visit and recommend that you contact your medical provider and possibly schedule an in-person visit to evaluate your condition. If we cancel your e-visit, you will not be charged. 

E-Visit Billing

You will be charged a $30 fee each time you use our e-visit service. You will be required to provide debit or credit card information prior to using the e-visit service. However, you will only be charged upon the completion of the e-visit.

We will not bill your insurance provider for the e-visit, though you may choose to submit the e-visit fee to your insurance provider for reimbursement. This is your sole responsibility, and we do not guarantee reimbursement.

For medical emergencies, call 911 or go to your nearest emergency room.