Create a MyChart Account

To sign-up for access, visit the MyChart patient portal. You'll need the activation code located on your billing statement or your after-visit summary. This code will enable you to log in and create your own username and password.

If you do not have an activation code, you can fill out an activation code request form. Once your information has been verified, you will receive an email within 7 business days with your activation code and instructions on how to log in to your MyChart account.

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you need a new activation code, you can call us at 1-844-442-4278.

Once you have created your username and password, you may go download the MyChart Mobile application for your iPhone or Android via the Apple store or Google Play store.

Access a Family Member's Health Records

You are also able to access your family member’s health records on MyChart through proxy access.

For access to a child’s chart, fill out the proxy access request form on our MyChart home page. You can also ask about this at your child’s next visit.

To allow someone access to your account or to access another adult’s account, ask about the paper form for adult proxy access at your next visit. Adult to adult MyChart access requires a signature from both the patient and proxy.

Need Help?

If you need help with MyChart, contact the customer support center at 1-844-442-4278.

Create an Ingalls Care Connection Account

To sign up, complete the following steps the first time you log in to Care Connection:

  • On the portal log-in page, enter your username and password.
  • Select Log on. The Password Recovery Security Question Setup dialog box opens.
  • Follow the instructions to set up the security questions for your patient portal account. If you forget your password, you can reset it yourself by correctly answering your security questions. 

Use the following tutorial videos if you need more assistance with the portal:

Need Help?

If you need help with Care Connection, email us at portalsupport@ingalls.org or call us at 708-915-4357.

Download the App

Go to the App Store (for iOS) or Google Play (for Android) on your mobile device to download the app.

Apple App Store Button
Google Play Button

MyChart Frequently Asked Questions

Patients who want to take part will get a MyChart activation code during their clinic visit. The code will allow you to log in and create your own username and password.

If you were not given an activation code, you can use the “Request Access to My Account” button and fill out the request form on the MyChart home page. You will get an activation code by email within 7 business days.

MyChart is a free service that offers patients a personal and secure online access to parts of their medical records. It lets you securely use the Internet to help manage and get information about your health. With MyChart, you can use the Internet to:

  • Ask for an appointment
  • Ask for prescription renewals
  • See test results
  • Access trusted health information resources
  • See your health summary from the MyChart electronic health record
  • Securely talk on-line with your medical care team

Your test results are released to your MyChart account after your doctor has first looked them over. This is often within 1 to 7 business days after your doctor gets the final tests result.

Some tests results may not be able to be seen in MyChart because of their very private nature. Most test results such as labs, radiology and pathology will be released to MyChart within 7 business days of receipt by your provider as well as historical results since 2013. If you have questions about a test result, use the “Get Medical Advice” request to send a message to your provider and team.

If you see any health information on MyChart that is not correct contact your doctor. Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive an answer within 2-3 business days from your provider or their clinical staff.

Do not use MyChart for an emergency. If you have an emergency call 911.

You are also able to see your family member’s health records on MyChart. This is called Proxy access. It allows access to a child or adult UCM patient’s record.

We have two ways to sign up for proxy access:

  • For access to a child’s chart fill out the “Request Proxy Access to My Child’s Account” form on our MyChart home page. You can also ask about this at your child’s next visit.
  • To allow someone access to your account or to access another adult’s account, ask about the paper form for Adult Proxy Access at your next visit. Adult to Adult MyChart access does need a signature from both the patient and proxy.

You are not able to ask questions on MyChart about another person’s information. This is because that information would then be in your health record and not in the correct health record of the other person. This could put the other person’s medical care at risk.

Married couples cannot share one MyChart account. Each adult must have their own account. This is because of the very private nature of medical information.

The legal parents or guardians can have proxy access to parts of their minor child's medical record online.

Only a child that has been seen by a doctor at The University of Chicago Medicine will have a MyChart account. Children under the age of 18 are not permitted to have access to their own individual MyChart account.

According to UCMC policy, proxy access will change to a limited version on the child's 12th birthday and will end on the child's 18th birthday.

  • For children birth to 12 Years of Age: Parents and legal guardians are provided with full access to their child's MyChart account. A week before your child's 12th birthday, you will get an email letting you know that your access will be changed to a limited proxy access the day before your child's birthday.
  • For Children 12 to 17 Years of Age: Parents and legal guardians are given limited access to their child's MyChart account. A week before the child's 18th birthday, you will get an email letting you know that access will end the day before your child's birthday.

If you forget your password click the "Forgot Password" link on the sign-in page. You can reset your password online by answering a few security questions. If you are not able to change your password, you may contact us at 1-844-442-4278 to ask for a new, secure password.

To update your personal information (including home address, e-mail or change your password) Log into MyChart. Go to the "Preferences" section and select the "Demographics." Address changes will first be verified and then updated by UChicago Medicine staff. Your mobile phone and email address will automatically be updated when you enter them in your record.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). When you have created your username and password, you can download the MyChart Mobile App for your iPhone or Android from the Apple store or Google Play store. However, you cannot create your account with the mobile app. You can only create an account with a web browser session.

Please note: We aim to protect your privacy and security of your information. When logged into MyChart, if you are not using your keyboard for a long time you will be automatically logged out of MyChart. If you need to leave your computer for even a short period of time, we recommend that you log out of your MyChart session.

You will need an Activation Code. You will be given an activation code at your clinic visit or you can ask for one online by email. You have 30 days to set up your account. The code will only work for 30 days, then for your security, your activation code will be invalid and no longer work. The code will also no longer work after the first time you use it. If you need a new activation code, you can call the University of Chicago Medicine at 1-844-442-4278.

For any questions call the University of Chicago Medicine at 1-844-442-4278.