Virtual Care at at UChicago Medicine

Video Appointments

Through video visits, you can save time traveling to and waiting in the doctor's office by video conferencing with your doctor instead. It is a quick, convenient way to communicate with medical professionals contributing to your care. 

Virtual visit services are available:

• Monday – Friday: 7 am to 12 am
• Saturday: 9 am to 5 pm
• Sunday: 9 am to 1 pm

Schedule your virtual urgent care through MyChart on any device—computer, tablet, or smartphone. Your medical history is on hand for personalized care.

To schedule a virtual visit, please call 1-888-824-0200 or schedule an appointment online.

Online Second Opinions

Whether you are facing a complex health issue or difficult treatment decision, getting a second opinion can help you make an informed decision about your care. With our online second opinion service, you can receive a second opinion from UChicago Medicine experts without having to leave home.

E-Visits: Online, Same-day Diagnosis and Treatment

Complete an online questionnaire (e-visit) through your MyChart account to get a same-day diagnosis and a treatment plan from UChicago Medicine clinicians for common conditions.

Within one business day after you submit your completed questionnaire, your responses will be reviewed, and one of our clinicians will communicate with you via the secure MyChart Med Advice Message service.

On-Demand Virtual Urgent Care: Diagnosis and Treatment

Instead of waiting for an appointment, you can now be seen virtually when urgent but non-life-threatening situations arise for you or a loved one. Through your MyChart account, you can see providers who have access to your current health records, ensuring seamless high-quality care 24/7 across all 50 states. Access telehealth virtual visits just as you would schedule in-office visits—through MyChart on your computer, smartphone or tablet.

Fast Relief for Minor Conditions

Virtual urgent care is for non-life-threatening issues like colds, allergies, and minor injuries.  

• Respiratory Infections: Help for colds, flu, or mild coughs.
• Allergic Reactions: Advice for seasonal allergies, skin reactions, or mild food allergies.
• Digestive Issues: Relief for upset stomach, heartburn, or mild gastroenteritis.
• Skin Concerns: Diagnosis for rashes, insect bites, or minor infections.
• Musculoskeletal Complaints: Support for strains, joint pain, or minor backaches.
• Health Maintenance: Wellness questions, medication refills, or preventive care.

Note: Virtual urgent care visits are with trained remote physicians, not your primary care doctor. While convenient for immediate needs, it doesn’t replace primary care. 

Experience Seamless Healthcare with UChicago Medicine

At UChicago Medicine, commitment to your health is strong. Our on-demand virtual urgent care provides compassionate, individualized care when you need it most. Trust us as your partner in health, offering expert guidance and support every step of the way.

UChicago Medicine contracts with KeyCare Medical Group to provide Virtual Urgent Care services to our patients. If you choose to continue with a Virtual Urgent Care visit, you will be directed to KeyCare’s platform to check in and complete your video visit. KeyCare Medical Group providers are not agents or employees of the University of Chicago Medical Center, the University of Chicago, or UChicago Medicine Ingalls Memorial.

Are You Covered?

View a list of medical insurance companies covering UChicago Medicine Virtual Urgent Care here.

Please note: You will not be seeing your primary care doctor during virtual urgent care visits. Instead, you will be connected with trained physicians who work remotely. While virtual urgent care is a convenient option for immediate needs, it is not meant to replace primary care.