UChicago Medicine leads Illinois hospitals in consumer loyalty

September 28, 2018

Written By
Stephanie Preshon-Baker

Center for Care and Discovery

The University of Chicago Medicine ranked among the top 10 hospitals nationwide in the 2017-2018 NRC Health Consumer Loyalty Award for providing a high-quality of care that makes patients want to return to the academic health system for future health care needs.

NRC Health conducts ongoing national surveys of consumer and patient insights into the quality of care they receive from their local and regional health care providers. UChicago Medicine was the only Illinois hospital ranked among the top 20 medical providers in the firm's inaugural consumer loyalty award program.

The award is based on the NRC Health Loyalty Index which includes data from seven aspects of patient care: access, brand score, engagement, need, motivation, experience, and Net Promoter Score (NPS). The loyalty data is sourced from the Nebraska-based firm’s nationally syndicated Market Insights survey, which measures the opinions and behaviors of 310,000 consumers annually.

In order to qualify for the Consumer Loyalty Award, each medical facility had to secure at least 150 top of mind mentions on the Market Insights survey from June 2017 through May 2018. Only the top 100 facilities were recognized with the Consumer Loyalty Award.

Here are the top 20 hospitals receiving the award:

  1. CHI Memorial Hospital Chattanooga
  2. New York-Presbyterian Weill Cornell Medical Center
  3. Hospital of the University of Pennsylvania
  4. University Health Care
  5. McLeod Regional Medical Center - Florence
  6. Nebraska Medicine
  7. University of Chicago Medicine
  8. University of Iowa Hospitals and Clinics
  9. UW Health
  10. Hoag Memorial Hospital Presbyterian
  11. St. Vincent’s Birmingham
  12. Iowa Methodist Medical Center
  13. University of Michigan Hospitals & Health Centers
  14. Kaiser Permanente South Sacramento Medical Center
  15. University Hospital
  16. Brigham and Women’s Hospital
  17. Lafayette General Medical Center
  18. Methodist Le Bonheur Germantown Hospital
  19. Duke University Hospital
  20. Cleveland Clinic Hospital – Cleveland

To view NRC’s’ full results, go to nrchealth.com.