The patient portal is not for medical emergencies. If you have a medical emergency, call 911.
If you need help with MyChart, call us at 1-844-442-4278.
If your child is a first-time patient and you have any questions, please call us at 1-888-824-0200. Your representative will take your information and answer any questions you might have. If your child is a returning patient and you want to make, cancel, reschedule, or get information about your child's appointment, please call 773-702-6169.
Most pediatric patients will have their appointment at the Duchossois Center for Advanced Medicine (DCAM) or at the Comer Center for Children and Specialty Care, which is inside Comer Children's Hospital.
Before your child's appointment, please check with your insurance company to see if you are covered for services at the University of Chicago Medicine.
The first three items on this list are "musts" for everyone. The remaining items may or may not be necessary:
During a doctor's appointment, you may have a lot of questions and your child's doctor will answer them as clearly as possible. To help yourself remember all of this information, bring a pen and pad of paper to write down the answers to the following questions:
If your child is having surgery, the following questions may be helpful:
You may be asked to pay for services not covered by insurance, or your insurance may require a co-payment. Please bring cash, check, or a major credit card (Visa, MasterCard or American Express).
Just as each individual is different, so too are the vast number of health care plans. While not exclusive, our list of accepted insurance plans should give you some idea of the wide range of HMOs, PPOs and other health care plans with whom we contract. If you don't see your plan listed on our insurance plans page, or if you have any questions about payment, please contact us:
Our child life specialists can help prepare you and your child emotionally for his or her appointment by using teaching dolls, books and medical equipment. If you would like this type of assistance, call the Child Life and Family Education Program at 773-702-6481.