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We want you and your child to have a safe, comfortable experience at the University of Chicago Medicine Comer Children's Hospital. If you have any concerns about your child's surgery or procedure, please speak with your child's surgeon, nurse or other member of his or her health care team.
Many insurance companies require referral or pre-certification information. Please contact your insurance company and primary care physician as soon as possible. When you speak to your insurance company, you will need the following information:
If you have insurance-related questions, please call Pediatric Admissions Services at 773-702-6234 between 8:00 a.m. to 4:30 p.m., Monday through Friday, before you arrive. If further information is needed, please call your surgeon's office.
If your address or phone number changes, please contact your surgeon's office with your new contact information. Your child's surgeon must have current information in order to be able to contact you.
Before your child's surgery, his or her surgeon will give you instructions concerning food and liquids. It is very important that you and your child follow these directions, so the surgery or procedure may proceed as planned.
On these instructions, you may see signs or notations stating "NPO." NPO stands for a Latin phrase, which means "nothing to eat or drink." If you fail to follow the NPO orders, your child's surgery will be cancelled.
Before the procedure, your child should visit his or her surgeon or physician in the clinic for evaluation. At that time, you should bring a list or the bottles of all prescriptions or over-the-counter medications that your child is taking, as well as any vitamins or other supplements. You should discuss with the physician which medications should be stopped before surgery. These may include:
On the day of your child's surgery, bring a written list of your child's current medications, how much of each medication your child takes and how often he or she takes it. It is important to have this information on hand, even though your physician has reviewed your child's medications previously.
To reduce the chance of infection, be sure your child showers or bathes using an antimicrobial soap no more than 12 hours prior to his or her surgery. An appropriate product is available from the hospital. Please discuss this with your surgeon in the clinic.
If your child develops a cold, fever or other illness prior to his or her surgery or procedure, contact the surgeon's office. Your child's surgery may need to be rescheduled.
To assist children experiencing medical emergencies, we may need to delay or even cancel your child's surgery. In this event, your patience will be appreciated.
You should be able to provide the following information:
Third Floor of Comer Children's
For all surgeries and procedures on the third floor of the hospital (with the exception of catheterization procedures), please enter Comer Children's through the main entrance and check in at the Security Desk. Before surgery, you may wait with your child in the pediatric pre-operative area located on the third floor.
SPA in the Comer Center for Children & Specialty Care
The SPA is located on the second floor of Comer Children's, in the the Comer Center for Children and Specialty Care. The clinics are accessible through dedicated elevators off the Comer Children's main lobby, and are specifically designed for children. Before surgery, you may wait with your child in the SPA area.
Cardiac Catheterization Procedure on the Third Floor of Comer Children's
For all catheterization procedures, please enter Comer Children's through the main entrance and check in at the Security Desk. Before the cardiac catheterization, you may wait with your child in the pediatric pre-operative area located on the third floor.
While your child is having surgery, family members may wait in lounge areas. If your child is having surgery at Comer Children's, you may wait in the surgery family waiting area on the third floor.
If your family leaves the waiting area, it is best that you let the attendant know when you will return, so that the surgeon can keep you informed of your child's status.
Food and drink are not allowed in the waiting areas. Your family can ask the attendant for the nearest locations of snack bars and cafeterias.
It is our goal to ensure your child is comfortable after his or her surgery or procedure. While it is not always possible to make everyone absolutely pain free, physicians, nurses and staff at Comer Children's are committed to alleviating your child's pain to the greatest extent possible. Parents play an important role in helping decrease pain, fear and stress.
Age-appropriate pain scales are used in Comer Children's. You are invited to discuss your concerns about your child's experience with his or her physician, nurse, child life specialist or another care team member.
Your surgeon will provide you with instructions for your child to follow at home. It is important that your child follows them carefully to assure a smooth recovery.
Notify your surgeon's office immediately if your child experiences:
Your surgeon or nurse will schedule a return visit to the outpatient clinic for your child, so they can check your child's progress after surgery and confirm that he or she is healing well.
Throughout the University of Chicago Medicine Comer Children's Hospital, you will find staff members who are specially trained to work with children and their families. Listed below are some of the many people who may be involved in your child's care.