Urgent Aid at UChicago Medicine Ingalls Memorial

What is urgent aid?

Urgent aid is an extension of the emergency department at UChicago Medicine Ingalls Memorial that provides immediate care for patients whose condition or injury requires fast, efficient and quality lower-level emergency services. Urgent aid centers are staffed by physicians*, physician assistants*, nurse practitioners* and emergency room technicians. The UChicago Medicine Ingalls Memorial urgent aid locations in Flossmoor, Tinley Park and Calumet City are open 24 hours a day, 7 days a week and offer a full array of sophisticated diagnostic testing.

When should I use urgent aid?

Urgent aid is designed to treat patients with non-life threatening illness or injury. The urgent aid centers are staffed by physicians*, physician assistants*, nurse practitioners*, and emergency room technicians who are trained to diagnose and treat a wide range of conditions and injuries, and always strive to deliver high-quality care for the every member of the family, from newborns through older adults.

Common conditions we treat include:

• Sprains and bruises
• Broken bones
• Respiratory infections and bronchitis
• Eye injuries (scratches, swelling, pink eye)
• Flu symptoms
• Sore throats
• Nausea, vomiting and/or diarrhea
• Ear infections/ache
• Minor burn injuries

What are the benefits of urgent aid?

Ingalls urgent aid works hand-in-hand with the emergency department at Ingalls Memorial, which ensures that the urgent aids can provide expert care for any non-life-threatening illnesses or injuries.

If your condition is more serious and requires a higher level of emergency care, the urgent aid staff is trained in advanced life support and can provide stabilizing care. The urgent aid locations also have a dedicated transfer system that can take you to another facility to receive the higher level of emergency care your condition requires. Visiting the urgent aids at any location puts you in the UChicago Medicine network with full access to a world-renowned level of care throughout the health system.

What is the cost of urgent aid?

The charges for services provided at the urgent aid centers are the same as the charges for the same services at the emergency department of UChicago Medicine Ingalls Memorial. The co-pay for emergency services under your insurance plan will apply to your urgent aid visit, which may be higher than the co-pay for services provided by urgent or immediate care centers that are not part of a hospital’s emergency department.

If you have no insurance coverage for your care here, you will be billed for the full amount. However, you may be eligible for financial assistance under the terms and conditions of Ingalls for qualified patients. Please check with your insurance provider for more information regarding your coverage.

 

*Physicians, Physician Assistants and Nurse Practitioners who provide services at UChicago Medicine Ingalls Memorial urgent aid centers are independent providers with privileges at UChicago Medicine Ingalls Memorial urgent aid centers. Independent providers are not employees or agents of UChicago Medicine Ingalls Memorial, UChicago Medicine Ingalls Memorial urgent aid centers, the University of Chicago, or the University of Chicago Medical Center.