What is urgent aid?

Urgent aid is an extension of the emergency department at UChicago Medicine Ingalls Memorial that provides immediate care for patients whose condition or injury requires fast, efficient and quality lower-level emergency services. Urgent aid centers are staffed by physicians and highly trained experts. The UChicago Medicine Ingalls Memorial urgent aid locations in Flossmoor, Tinley Park and Calumet City are open 24 hours a day, 7 days a week and offer a full array of sophisticated diagnostic testing.

When should I use urgent aid?

Urgent aid is designed to treat patients with non-life threatening illness or injury. Our staff is trained to diagnose and treat a wide range of conditions and injuries, and always strive to deliver high-quality care for the every member of the family, from newborns through older adults.

Common conditions we treat include:

  • Sprains and bruises
  • Broken bones
  • Respiratory infections and bronchitis
  • Eye injuries (scratches, swelling, pink eye)
  • Flu symptoms
  • Sore throats
  • Nausea, vomiting and/or diarrhea
  • Ear infections/ache
  • Minor burn injuries

What are the benefits of urgent aid?

Ingalls urgent aid works hand-in-hand with our emergency department at Ingalls Memorial, which ensures that we can provide expert care for any emergent medical issue.

If your condition is more serious and requires a higher level of emergency care, our staff is trained in advanced life support and can provide stabilizing care. We also have a dedicated transfer system that can take you to another facility to receive the appropriate care your condition requires. Visiting our urgent aids at any location puts you in the UChicago Medicine network with full access to a world renowned level of care throughout our health system.

What is the cost of urgent aid?

The cost of urgent aid is the same as the charges at the emergency department of UChicago Medicine Ingalls Memorial, for the same level of care. The co-pay for emergency services under your insurance plan will apply to your urgent aid visit, which may be higher than the co-pay for services provided by urgent or immediate care centers that are not part of a hospital’s emergency department.

If you have no insurance coverage for your care here, you will be billed for the full amount. However, you may be eligible for financial assistance under the terms and conditions of Ingalls for qualified patients. Please check with your insurance provider for more information regarding your coverage.

Urgent Aid Locations Near You

Where Should I Go for Care Today?

You never know when a sudden injury or illness may happen. That's why it's so important to be prepared and know what steps you can take as soon as symptoms appear. Click below to learn more about the best times to visit primary care, urgent care or the emergency department.

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When should I contact my primary care doctor?

Your regular doctor is the best person to call for minor health issues because they know your medical history.

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When should I go to urgent care?

When you need care right away, but the illness or injury isn’t considered life-threatening, visit an urgent care clinic.

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When should I seek emergency care?

If you have severe symptoms that could be life-threatening, call 911 or go to the emergency room right away.