UChicago Medicine Administrative Fellowship

 Monroe Chen (2021 – 2023) is from Solon, OH and earned her M.S. in Health Systems Management from Rush University. During her graduate program, she worked as an Administrative Project Assistant in Rush University Medical Center’s (RUMC) Human Resources Department where she managed pathway programs that provided career advancement opportunities for RUMC employees and the broader community. In addition, Monroe interned in the University of Chicago Medicine’s Cancer and Heart & Vascular Service Lines where she contributed to patient access and intake initiatives, creation of service line level scorecards, and more. Prior to her graduate studies, she worked as a Laboratory Manager and Research Assistant for the Speech and Auditory Research Laboratory in Cleveland, OH. Monroe completed a B.A. in Cognitive Science and Psychology at Case Western Reserve University with minors in Chinese Language and Communications. Her professional interests include workforce development, service line administration, and addressing social determinants of health to improve health equity. 

 Natalie Gaines (2021 – 2023) is from Cincinnati, OH and completed her Master of Healthcare Administration from the University of Minnesota in 2021. While in graduate school, Gaines completed an administrative internship with the Hazelden Betty Ford Foundation where she developed a staffing model for the delivery of professional addiction education and consulting services to government agencies, behavioral health organizations, and health care systems. Additionally, she worked as a student consultant for Minnesota-based organizations on projects related to the creation of an atrial fibrillation clinic and expanding substance use disorder care services to Medicaid markets. Prior to her graduate studies, she worked as a Clinical Research Assistant on research related to patient engagement and health technology at Wexner Medical Center. Gaines completed a B.S. in Public Health at The Ohio State University. Her professional interests include healthcare operations, population health, and health policy.

Alban George (2020-2022) is from Columbia, Maryland and has completed the didactic portion of the Masters of Health Administration program at The George Washington University. During his graduate program, Alban completed an administrative internship at Cleveland Clinic in Regional Operations where he managed a workstream to complete the business plan narrative for an emerging micro-hospital. Alban additionally created an enterprise-wide intranet length of stay community to improve network-wide collaboration related to patient flow. Today, this platform helps the exchange of internal and external best practices within Cleveland Clinics NorthEast Ohio Region. Prior to his graduate studies, George completed a B.A. in Economics at The University of Maryland, Baltimore County with a minor in Management of Aging Services. His professional interests include service line management, operational excellence, and patient experience.

Jaime LaChapelle (2020-2022) is from Merrick, New York and earned her MPH in Healthcare Management from Boston University School of Public Health. During her time in Boston, she completed administrative internships at Massachusetts General Hospital, Department of Urology and Ambulatory Management. Jaime participated in optimization projects that focused on call center decision trees, patient self-scheduling, and provider template redesigns. Additionally during COVID-19, she volunteered to schedule sick patients into temporary respiratory clinics so that patients could be seen by a medical professional as soon as possible to be tested. Her professional interests include tackling how social determinants of health impact health equity, population health, and improving the patient experience.

 Lindsey McDermott (2020-2022) is from Downers Grove, IL, a suburb of Chicago. She received her master’s degree in health administration from The Ohio State University in 2020. While in graduate school, McDermott worked as a Graduate Administrative Associate in the Neurological Institute at The Ohio State University Wexner Medical Center. She contributed to initiatives such as Joint Commission survey preparedness for National Patient Safety Goals and epilepsy surgery service line growth. In addition, McDermott interned at Cleveland Clinic in their children’s hospital where she created a marketing strategy for enhanced patient navigation and satisfaction across 40 sites in northeast Ohio. Prior to graduate school, McDermott completed her B.S. in Community Health with a concentration in Health Administration from the University of Illinois at Urbana-Champaign and worked as a program coordinator at the National Center for Healthcare Leadership. Her professional interests include clinical operations, facilities design, and quality improvement.